Customer Experience Manager for German Market Expansion

🏢 ABOUT THE COMPANY

Burger King, one of the world's leading fast-food chains, was founded in 1954 and has since grown into a global brand with over 18,000 locations in more than 100 countries. Our mission is to be the best quick-service restaurant brand in the world by providing our customers with high-quality, affordable, and convenient meals. We are committed to creating a positive and inclusive work environment, and we strive to be a great place to work for our employees. With a rich history and a strong commitment to innovation, Burger King is a leader in the fast-food industry. Our culture values teamwork, open communication, and a customer-centric approach. We continuously invest in employee development and provide opportunities for growth and advancement. Our recent achievements include the launch of new menu items and the implementation of sustainable practices in our restaurants. We are a great place to work because of our focus on employee satisfaction, diversity and inclusion, and community engagement.

🎯 ROLE OVERVIEW

As a Customer Experience Manager for our German market expansion, you will be responsible for leading teams and developing strategies to improve customer satisfaction and loyalty. You will work closely with cross-functional teams to identify areas for improvement and implement changes that positively impact our customers. You will report to our Director of Marketing and will have the opportunity to make a significant impact on our business. Your role will be critical in helping us achieve our goal of becoming the number one quick-service restaurant brand in Germany.

📋 KEY RESPONSIBILITIES

Develop and implement customer experience strategies that align with our brand vision and values. Lead teams to identify and prioritize areas for improvement, and develop plans to address these areas. Analyze customer feedback and data to identify trends and areas for improvement. Collaborate with cross-functional teams to implement changes and measure their impact. Develop and maintain relationships with key stakeholders, including customers, employees, and suppliers. Stay up-to-date with industry trends and best practices in customer experience management.

Monitor and analyze customer feedback and data to inform decision-making and drive improvement. Develop and maintain reports and dashboards to track key performance indicators (KPIs) and measure progress towards goals. Collaborate with the marketing team to develop and implement marketing campaigns that drive customer engagement and loyalty. Work with the operations team to ensure that customer experience standards are met and exceeded in all restaurants. Stay up-to-date with industry trends and best practices in customer experience management.

✅ REQUIRED QUALIFICATIONS

6+ years of experience in customer experience management, either in a restaurant industry or a related field. Bachelor's degree in Business Administration, Marketing, or a related field. Proven track record of success in developing and implementing customer experience strategies. Excellent leadership and communication skills. Strong analytical and problem-solving skills. Ability to work in a fast-paced environment and prioritize multiple tasks and projects.

Proficiency in Microsoft Office, including Excel, Word, and PowerPoint. Experience with customer experience software and tools, such as Medallia or Qualtrics. Certification in customer experience management or a related field.

⭐ PREFERRED QUALIFICATIONS

MBA or related graduate degree. 8+ years of experience in customer experience management. Experience working in a fast-paced restaurant industry environment. Fluency in German and English. Certification in project management or a related field.

💰 WHAT WE OFFER

Salary range: €50,000-€80,000 per year. Health insurance and retirement plan provided. 20 days of vacation per year. Learning and development budget of €5,000 per year. Remote work policy with flexible hours. Collaborative and dynamic team culture. Opportunities for growth and advancement in a rapidly growing company.

👥 ABOUT THE TEAM

Our team is comprised of experienced professionals from a variety of backgrounds, including marketing, operations, and customer experience management. We are a collaborative and dynamic team that values open communication and teamwork. We are passionate about delivering exceptional customer experiences and are committed to making Burger King the best quick-service restaurant brand in the world.

📨 HOW TO APPLY

To apply for this role, please submit your resume and a cover letter outlining your qualifications and experience. We expect to review applications within 2-3 weeks of receipt.

📋 Job Details

📨 How to Apply

Submit your updated CV and a brief cover letter to Burger King. Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted within 2 weeks of applying.