DHL E-commerce Logistics Specialist - Mexico Remote

🏢 ABOUT THE COMPANY

DHL is a world's leading logistics company founded in 1947 with a mission to be the most efficient and reliable delivery network in the world. We operate in over 220 countries and have a team of 380,000 employees worldwide. Our vision is to be an indispensable part of our customers' supply chain, creating value for them through innovative and customer-centric solutions. At DHL, we live by our values of service, respect, diversity, and reliability, which are at the core of everything we do. Our commitment to innovation has enabled us to grow and achieve great success over the years, and we're proud to be a great place to work.

🎯 ROLE OVERVIEW

As a DHL E-commerce Logistics Specialist, you will be responsible for managing our e-commerce shipping and delivery operations in Mexico. You will work closely with our customers to understand their shipping needs and preferences, and provide them with the best possible solutions to meet their business goals. You will be reporting directly to our E-commerce Logistics Manager and will have a significant impact on our customer satisfaction ratings and overall business growth.

📋 KEY RESPONSIBILITIES

. Manage and coordinate the shipping and delivery of e-commerce packages from our warehouse in Mexico to customers across the country

. Develop and implement strategies to improve our e-commerce shipping and delivery experience, including optimizing routes, reducing transit times, and improving customer communication

. Work closely with our customers to understand their shipping needs and preferences, and provide them with tailored solutions to meet their business goals

. Coordinate with our logistics team to ensure that all shipments are handled efficiently and effectively, and that any issues are resolved promptly

. Monitor and analyze shipping and delivery metrics to identify areas for improvement and develop strategies to address them

. Collaborate with our cross-functional teams to identify opportunities to improve our e-commerce shipping and delivery operations, including process improvements and technology enhancements

. Stay up-to-date with industry trends and developments, and share knowledge and best practices with our teams

. Manage our e-commerce shipping and delivery budget, and ensure that we are operating within our financial targets

. Develop and maintain relationships with our customers to build trust and loyalty

✅ REQUIRED QUALIFICATIONS

. 3+ years of experience in e-commerce logistics or a related field

. Bachelor's degree in Supply Chain Management, Logistics, or a related field

. Strong knowledge of e-commerce shipping and delivery operations, including parcel tracking, carrier management, and shipping regulations

. Excellent communication and interpersonal skills, with the ability to work with customers, colleagues, and third-party logistics partners

. Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions

. Experience with logistics software and systems, including shipping platforms and CRM tools

. Strong attention to detail and ability to manage multiple priorities simultaneously

. Fluent in Spanish and English (written and spoken)

⭐ PREFERRED QUALIFICATIONS

. 2+ years of experience in a leadership or management role in e-commerce logistics or a related field

. Experience with e-commerce platforms such as Shopify, Magento, or WooCommerce

. Knowledge of international shipping regulations and customs procedures

. Experience with logistics technology, including automation and robotics

. Strong knowledge of supply chain management principles and best practices

💰 WHAT WE OFFER

. Salary range: 500,000 - 800,000 MXN per year

. Comprehensive health insurance package, including medical, dental, and vision coverage

. Retirement plan with a 10% company match

. 20 days of paid vacation per year, plus 10 paid holidays

. 100% remote work policy, with opportunities to work from home

. Learning and development budget to support your professional growth and development

. Collaborative and dynamic work environment, with a team of professionals who are passionate about e-commerce logistics

. Opportunities for growth and career advancement, with a clear path for promotion

👥 ABOUT THE TEAM

Our e-commerce logistics team is a dynamic and collaborative group of professionals who are passionate about delivering exceptional customer experiences. We are a remote team, with team members working from home or in our office. We communicate regularly through video conferencing, instant messaging, and email. We are a customer-centric team, with a focus on providing personalized solutions to meet our customers' shipping needs.

📨 HOW TO APPLY

If you're a motivated and experienced e-commerce logistics professional looking for a new challenge, please submit your application, including your resume, cover letter, and any relevant certifications or training. We look forward to hearing from you!

📋 Job Details

Job Type	🌐 Remote
Location	Remote, MX
Address	Avenida Reforma 123, 06100
Salary	MXN 50,000 – 80,000 / year
Industry	General
Company	DHL
Valid Until	2026-09-15

📨 How to Apply

Submit your updated CV and a brief cover letter to DHL. Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted within 2 weeks of applying.