Digital Customer Experience Specialist — E-commerce Growth

🏢 ABOUT THE COMPANY

Chick-fil-A, one of the largest privately held companies in the United States, was founded in 1946 by S. Truett Cathy in Hapeville, Georgia. Our mission is to ‘treat every person with kindness and to serve the people who walk through our doors with our unique customer service experience, Chick-fil-A Service Standards.

Our company is growing rapidly in Mexico, with over 100 locations across the country and over 1,000 employees. We're known for our innovative approach to customer experience, employee development, and operational excellence.

🎯 ROLE OVERVIEW

As our new Digital Customer Experience Specialist, you will play a key role in driving growth in our e-commerce channels. You will work closely with our marketing and operations teams to develop and implement strategies that drive online sales and customer engagement. You will be responsible for analyzing customer behavior, identifying areas for improvement, and developing data-driven recommendations to increase online sales and improve customer satisfaction.

Your role will be to work closely with our leadership team to develop and execute plans to drive e-commerce growth, including but not limited to digital marketing campaigns, product development, and customer retention strategies. You will also work closely with our customer service teams to ensure seamless customer experiences across all touchpoints.

📋 KEY RESPONSIBILITIES

Develop and execute e-commerce strategies to drive online sales and customer engagement

Analyze customer behavior and develop data-driven recommendations to improve customer satisfaction

Work closely with marketing and operations teams to develop and implement digital marketing campaigns

Collaborate with product development teams to develop and launch new products and services

Develop and maintain relationships with key stakeholders, including customers, vendors, and internal teams

Analyze and optimize customer journey to improve customer satisfaction

Provide regular reporting and insights to leadership team to drive business decisions

✅ REQUIRED QUALIFICATIONS

4+ years of experience in customer experience, e-commerce, or related field

Bachelor's degree in Business Administration, Marketing, or related field

Proficiency in Adobe Creative Suite, Google Analytics, and project management tools

Experience with digital marketing channels, including social media, email, and search engine marketing

⭐ PREFERRED QUALIFICATIONS

2+ years of experience in data analysis and insights

Experience with customer relationship management (CRM) software

Familiarity with Mexican market and regulatory requirements

💰 WHAT WE OFFER

We offer a competitive salary range of 500,000 - 750,000 MXN per year, depending on experience. We also offer comprehensive health insurance, a retirement plan, and 10 vacation days per year. In addition, we offer a learning and development budget to support your continued growth and development in the role.

We are a remote-friendly company, and this role is eligible for remote work arrangements. Our team is collaborative and values open communication and feedback. We are a dynamic and fast-paced company, and we're excited to bring on talented individuals to help drive our growth and success.

👥 ABOUT THE TEAM

Our team is made up of talented individuals who are passionate about customer experience and e-commerce. We are a collaborative and supportive team that values open communication and feedback. We are growing rapidly, and we're excited to bring on new team members to help drive our growth and success.

📨 HOW TO APPLY

To apply for this role, please submit your resume and a cover letter outlining your experience and qualifications. We're looking for candidates with a passion for customer experience and e-commerce, and we're excited to hear from you.

📋 Job Details

📨 How to Apply

Submit your updated CV and a brief cover letter to Chick-fil-A. Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted within 2 weeks of applying.