Dollar General Philippines Remote Customer Service Representative

🏢 ABOUT THE COMPANY

Dollar General is one of the largest discount retailers in the United States, founded in 1939 in Arkansas, with over 18,000 stores across the country. Our mission is to 'Simplify Life for Our Customers, Make a Profit, and Have Fun Doing It!' We pride ourselves on being a great place to work, with opportunities for growth and development. As a remote customer service representative for Dollar General Philippines, you will be part of our growing team in the Philippines, providing exceptional service to our customers across the country.

🎯 ROLE OVERVIEW

As a remote customer service representative, you will be responsible for handling customer inquiries, resolving issues, and providing product information to our customers via phone, email, and chat. You will work closely with our in-house teams to ensure seamless customer experiences. You will report directly to the Store Support Manager and will play a vital role in driving customer satisfaction and loyalty for Dollar General Philippines.

📋 KEY RESPONSIBILITIES

Handle customer inquiries, resolve issues, and provide product information via phone, email, and chat.

Provide exceptional customer service, ensuring high satisfaction and loyalty ratings.

Collaborate with internal teams, such as store operations and logistics, to resolve customer issues and improve processes.

Develop and maintain in-depth knowledge of Dollar General's products and services, including prices, promotions, and programs.

Utilize technical tools and software to track customer interactions, analyze data, and identify areas for improvement.

Participate in ongoing training and development to stay up-to-date on new products, services, and company initiatives.

✅ REQUIRED QUALIFICATIONS

2-3 years of experience in customer service or a related field.

Bachelor's degree in a related field, such as Business, Communications, or Marketing.

Proficient in using CRM software, such as Salesforce or similar platforms.

Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.

Strong analytical and critical thinking skills, with the ability to analyze data and identify trends.

⭐ PREFERRED QUALIFICATIONS

Prior experience in a retail or e-commerce environment.

Fluency in Tagalog or other languages spoken in the Philippines.

Certification in customer service or a related field, such as Certified Customer Service Representative (CCSR).

Experience with data analysis and reporting tools, such as Tableau or Power BI.

💰 WHAT WE OFFER

Competitive salary range of PHP 50,000 - 80,000 per month.

Comprehensive health insurance plan, covering medical, dental, and vision needs.

Retirement plan, with a 5% employer match.

10 paid vacation days per year, plus 10 paid holidays.

Annual learning and development budget, to support your growth and development.

Remote work policy, with flexible schedules to suit your needs.

Collaborative team culture, with regular team-building activities and social events.

Opportunities for career growth and advancement within the company.

👥 ABOUT THE TEAM

Our team is a vibrant group of customer service professionals, passionate about delivering exceptional service to our customers. We work collaboratively, supporting each other to achieve our goals, and sharing knowledge and expertise to drive continuous improvement. We are a remote team, working from our homes, and we enjoy regular virtual team-building activities and social events.

📨 HOW TO APPLY

To apply for this position, please submit your resume and a cover letter, outlining your experience and qualifications. We look forward to reviewing your application, and to welcoming a new team member to our growing team!

📋 Job Details

Job Type	🌐 Remote
Location	Remote, PH
Address	123 Main St, Pasig, Metro Manila, 1600
Salary	PHP 50,000 – 80,000 / year
Industry	General
Company	Dollar General
Valid Until	2026-09-14

📨 How to Apply

Submit your updated CV and a brief cover letter to Dollar General. Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted within 2 weeks of applying.