E-commerce Operations Manager — Latin America Expansion

🏢 ABOUT THE COMPANY

Lululemon is a leading athletic apparel company founded in 1998 with a mission to create technical athletic apparel for yoga, running, and other activities. Our company has grown to over 500 stores globally, employing over 30,000 people. We are known for our innovative products, strong brand culture, and commitment to sustainability. As a great place to work, we prioritize employee well-being, diversity, and inclusion. Our achievements include being recognized as one of the world's most sustainable companies and winning numerous awards for our innovative products.

🎯 ROLE OVERVIEW

The E-commerce Operations Manager will be responsible for leading the e-commerce operations team in Latin America, ensuring seamless customer experiences, and driving business growth. This role reports directly to the Regional Director and will be part of a dynamic team working closely with cross-functional departments. As an E-commerce Operations Manager, you will have a significant impact on the company's revenue growth, customer satisfaction, and operational efficiency.

📋 KEY RESPONSIBILITIES

* Develop and execute e-commerce strategies to drive business growth in Latin America, including analyzing market trends, customer behavior, and competitor activity.

* Lead a team of e-commerce operations specialists, providing guidance, coaching, and mentoring to ensure they have the skills and knowledge needed to excel in their roles.

* Collaborate with the marketing team to launch targeted marketing campaigns, promoting our brand and products to Latin American customers.

* Work closely with the customer service team to ensure prompt and effective issue resolution, maintaining high levels of customer satisfaction.

* Analyze e-commerce performance metrics, identifying areas for improvement and implementing changes to optimize website performance, conversion rates, and sales.

* Collaborate with the logistics team to ensure timely and cost-effective shipping, storage, and fulfillment of orders.

* Develop and manage operational budgets, forecasts, and reports to ensure the e-commerce operations team is working efficiently and effectively.

* Stay up-to-date with the latest e-commerce trends, technologies, and best practices, implementing new ideas and innovations to drive business growth.

* Ensure compliance with company policies, procedures, and regulatory requirements.

* Provide input to the development of company-wide e-commerce strategies, ensuring that regional needs and requirements are taken into account.

* Collaborate with the analytics team to develop and implement data-driven decision-making processes to improve e-commerce performance.

✅ REQUIRED QUALIFICATIONS

* 5+ years of experience in e-commerce operations, preferably in a leadership role.

* Bachelor's degree in Business Administration, Marketing, or a related field.

* Strong knowledge of e-commerce platforms, online marketplaces, and digital payment systems.

* Experience with analytics tools and data-driven decision-making.

* Excellent leadership, communication, and problem-solving skills.

* Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.

* Strong understanding of Latin American markets, cultures, and languages.

* Proficiency in English and Spanish (written and spoken).

⭐ PREFERRED QUALIFICATIONS

* Master's degree in Business Administration or a related field.

* Experience with e-commerce platforms such as Magento, Shopify, or Salesforce.

* Familiarity with digital marketing tools such as Google Analytics, Facebook Ads, or Google Ads.

* Knowledge of Latin American regulatory requirements and compliance.

* Experience working with cross-functional teams, such as marketing, customer service, and logistics.

* Fluency in Portuguese or French (written and spoken).

💰 WHAT WE OFFER

* Competitive salary range: 500,000 MXN - 800,000 MXN per year.

* Comprehensive health insurance for employees and dependents.

* Retirement plan with a 10% company match.

* 20 paid vacation days per year, plus 10 paid holidays.

* Learning and development budget for conferences, training, and certifications.

* Remote work policy, with opportunities for hybrid work arrangements.

* Collaborative and dynamic team culture, with regular team-building activities and social events.

* Opportunities for professional growth and development, with a clear career path.

👥 ABOUT THE TEAM

The e-commerce operations team is a dynamic and fast-paced group working closely with cross-functional departments. Our team is passionate about delivering exceptional customer experiences, driving business growth, and staying ahead of the competition. We prioritize collaboration, innovation, and continuous learning, making us a great team to work with. Recent wins include launching a successful e-commerce platform in Latin America and achieving a 25% increase in sales revenue.

📨 HOW TO APPLY

Please submit your application, including your resume and a cover letter outlining your experience, qualifications, and salary expectations. We look forward to reviewing your application. Expected response timeline is within 2 weeks.

📋 Job Details

Job Type	🌐 Remote
Location	Remote, MX
Address	Calle 123, Colonia Condesa, México D.F., 06100
Salary	MXN 50,000 – 80,000 / year
Industry	General
Company	Lululemon
Valid Until	2026-09-15

📨 How to Apply

Submit your updated CV and a brief cover letter to Lululemon. Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted within 2 weeks of applying.