E-commerce Operations Manager - Philippines Remote

🏢 ABOUT THE COMPANY

Dollar General is one of the largest discount retailers in the United States, founded in 1939 with a mission to make a difference in America's daily lives. We have over 18,000 stores across 47 states and employ over 150,000 people. Our goal is to provide a shopping experience that is easy, convenient, and affordable for our customers. We are committed to our customers, employees, and communities, and strive to be the most trusted retailer in America. As a company, we value integrity, kindness, and respect, and believe that these values are essential to our success.

🎯 ROLE OVERVIEW

As our E-commerce Operations Manager, you will be responsible for overseeing the daily operations of our e-commerce platform, ensuring seamless customer experiences, and driving business growth through data analysis and process improvements. You will report directly to the Director of E-commerce and work closely with our cross-functional teams to achieve business objectives. Your impact will be felt across the organization as you contribute to the development of our e-commerce strategy and enhance our competitiveness in the market.

📋 KEY RESPONSIBILITIES

• Manage and optimize e-commerce workflows, ensuring timely order processing, shipping, and returns. • Analyze sales data and customer behavior to identify trends and opportunities for growth. • Develop and implement process improvements to increase operational efficiency and reduce costs. • Collaborate with our logistics team to ensure timely and cost-effective shipping. • Provide excellent customer service by resolving issues promptly and communicating effectively. • Stay up-to-date with industry trends and best practices, applying knowledge to improve our e-commerce operations. • Work closely with our marketing team to ensure alignment with business objectives. • Conduct regular performance reviews and provide coaching and development opportunities for your team members. • Manage budgets and resources efficiently, with a focus on cost savings and ROI. • Develop and maintain relationships with external partners, including carriers and third-party logistics providers. • Conduct competitor analysis to identify opportunities for differentiation. • Collaborate with our IT team to identify and implement technical solutions to improve e-commerce operations.

✅ REQUIRED QUALIFICATIONS

• 5+ years of experience in e-commerce operations, with a focus on management and strategy. • Bachelor's degree in Business Administration, Supply Chain Management, or a related field. • Excellent analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions. • Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams. • Experience with project management tools, such as Asana or Trello. • Familiarity with e-commerce platforms, such as Shopify or Magento. • Certified Supply Chain Professional (CSCP) or Certified Professional in Supply Management (CPSM) certification preferred.

⭐ PREFERRED QUALIFICATIONS

• 3+ years of experience in a similar management role. • Master's degree in Business Administration or a related field. • Experience with data analysis tools, such as Excel or Tableau. • Familiarity with digital marketing channels, such as social media or email marketing. • Experience with cloud-based technology, such as AWS or Azure.

💰 WHAT WE OFFER

• Competitive salary range: PHP 50,000 - PHP 80,000 per month. • Comprehensive health insurance, including medical, dental, and vision coverage. • 401(k) retirement plan with a company match. • Generous vacation policy, with 15 days of paid time off per year. • Learning and development budget, with opportunities for training and professional development. • Remote work policy, with the ability to work from home full-time. • Collaborative and dynamic team culture, with a focus on innovation and experimentation. • Opportunities for growth and advancement, with a clear career path and regular performance reviews.

👥 ABOUT THE TEAM

Our team is a diverse and talented group of individuals, passionate about e-commerce and customer experience. We work closely together to achieve business objectives, sharing knowledge and best practices across functions. Our team is committed to innovation, experimentation, and continuous learning, with a focus on staying ahead of the curve in e-commerce trends and technologies. We are a results-driven team, with a focus on delivering high-quality results and exceeding business objectives.

📨 HOW TO APPLY

To apply for this role, please submit your resume and a cover letter outlining your experience, skills, and qualifications. We expect to review applications within 1-2 weeks of receipt and schedule interviews with top candidates within 2-3 weeks. Thank you for your interest in joining our team!

📋 Job Details

📨 How to Apply

Submit your updated CV and a brief cover letter to Dollar General. Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted within 2 weeks of applying.