Remote Customer Experience Consultant — McDonald's Philippines

🏢 ABOUT THE COMPANY

McDonald's is the largest fast-food chain in the world, founded in 1955 by Ray Kroc, with a global presence in over 100 countries. Our mission is to serve quality food and exceptional customer experiences that bring people together. We are committed to fostering a culture of inclusion, diversity, and respect, with a focus on developing talent and creating opportunities for growth. Our achievements include being named one of the most reputable companies in the world by Reputation Institute and being recognized as a leader in the industry by Forbes. McDonald's is a great place to work because of our people-driven culture, innovative approaches to customer experience, and commitment to community involvement.

🎯 ROLE OVERVIEW

As a Remote Customer Experience Consultant with McDonald's Philippines, you will play a critical role in enhancing our brand reputation and customer satisfaction through strategic planning, innovative execution, and data-driven decision-making. You will report directly to the Customer Experience Manager and will be responsible for leading cross-functional teams to develop and implement customer experience strategies that drive business growth, revenue, and customer loyalty. You will analyze customer feedback, market trends, and competitor analysis to inform your recommendations and drive business outcomes.

📋 KEY RESPONSIBILITIES

• Develop and implement customer experience strategies that drive business growth, revenue, and customer loyalty through data-driven decision-making and market trend analysis.

• Lead cross-functional teams comprising marketing, operations, and sales to execute customer experience initiatives and measure their impact on customer satisfaction and loyalty.

• Collaborate with the Customer Experience Manager to develop and track key performance indicators (KPIs) that measure customer satisfaction, loyalty, and retention.

• Analyze customer feedback, market trends, and competitor analysis to inform customer experience strategies and drive business outcomes.

• Develop and maintain relationships with key stakeholders, including franchisees, suppliers, and vendors, to ensure alignment and support for customer experience initiatives.

• Provide training and coaching to McDonald's staff on customer experience best practices and ensure consistent application of these practices across all customer touchpoints.

• Develop and implement a customer feedback system to collect and analyze customer feedback, identify areas for improvement, and drive business outcomes.

• Collaborate with the marketing team to develop and execute marketing campaigns that drive customer engagement and loyalty.

• Stay up-to-date with industry trends, customer preferences, and competitor activity to inform customer experience strategies and drive business growth.

• Develop and maintain a customer experience dashboard to track key metrics and inform business decisions.

✅ REQUIRED QUALIFICATIONS

• 5+ years of experience in customer experience, marketing, or a related field.

• Bachelor's degree in Business Administration, Marketing, or a related field.

• Proven track record of delivering customer experience strategies that drive business growth, revenue, and customer loyalty.

• Strong analytical and problem-solving skills, with the ability to interpret complex data and drive business decisions.

• Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams and stakeholders.

• Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines.

⭐ PREFERRED QUALIFICATIONS

• Master's degree in Business Administration, Marketing, or a related field.

• Certification in customer experience, marketing, or a related field (e.g. Certified Customer Experience Professional (CCEP)).

• Experience working in the fast-food industry or a related field (e.g. retail, hospitality).

• Familiarity with customer experience software and tools (e.g. CRM, CXM).

💰 WHAT WE OFFER

McDonald's offers a competitive salary range of PHP 50,000 - PHP 80,000 per month, plus generous benefits and perks. As a Remote Customer Experience Consultant, you will enjoy a comprehensive health insurance package, a retirement plan, and a generous vacation leave policy. You will also have access to a learning and development budget, which you can use to pursue professional certifications, training, and courses that enhance your skills and knowledge. We are committed to promoting a culture of inclusion, diversity, and respect, and we offer a range of programs and initiatives to support the well-being and career development of our employees. Our remote policy allows you to work from home or any location that suits you, while still being connected to our global team and community.

👥 ABOUT THE TEAM

Our Customer Experience team is a dynamic and innovative group of professionals who are passionate about delivering exceptional customer experiences. We are a remote team, comprising experienced customer experience professionals from various backgrounds and industries. We work collaboratively to develop and implement customer experience strategies that drive business growth, revenue, and customer loyalty. We are a fun and supportive team that values innovation, creativity, and continuous learning. We are always looking for ways to improve our processes and tools, and we encourage our team members to take ownership of their work and share their ideas.

📨 HOW TO APPLY

If you are a motivated and experienced professional who is passionate about customer experience, please submit your application, including your resume and a cover letter that highlights your relevant skills and experience. We expect to receive applications from candidates with a strong background in customer experience, marketing, or a related field. We will review applications on a rolling basis and will contact qualified candidates to schedule an interview.

📋 Job Details

📨 How to Apply

Submit your updated CV and a brief cover letter to McDonald's. Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted within 2 weeks of applying.