Remote International Mail Processing Specialist (Germany)

🏢 ABOUT THE COMPANY

The United States Postal Service (USPS) is a unique and dynamic organization with a rich history dating back to 1775. With a mission to connect people through the power of information, USPS is one of the largest civilian employers in the world, serving over 180 million customers worldwide. As a leading logistics and mail services provider, USPS prides itself on its commitment to quality, innovation, and customer service. Our organization values diversity, equity, and inclusion, and we strive to create a workplace that is respectful, supportive, and inclusive of all employees. With a global presence and a reputation for excellence, USPS is a great place to work for those who share our values and are passionate about making a difference.

🎯 ROLE OVERVIEW

As a Remote International Mail Processing Specialist, you will play a critical role in ensuring the smooth processing and delivery of international mail and parcels from Germany to destinations around the world. Reporting to our International Mail Operations Manager, you will be responsible for processing, sorting, and tracking international mail, as well as coordinating with international partners to resolve any issues that may arise. This role requires strong attention to detail, excellent communication skills, and the ability to work independently in a fast-paced environment.

📋 KEY RESPONSIBILITIES

Process and sort international mail and parcels, ensuring compliance with USPS and international regulations.

Coordinate with international partners to resolve issues related to mail and parcel delivery.

Provide exceptional customer service to internal and external stakeholders, responding to queries and resolving issues in a timely manner.

Collaborate with the International Mail Operations team to identify and implement process improvements.

Develop and maintain knowledge of international mail regulations, rates, and services.

Stay up-to-date with changes to international mail standards, procedures, and technology.

✅ REQUIRED QUALIFICATIONS

Bachelor's degree in Business Administration, International Relations, or a related field.

At least 3 years of experience in mail processing, logistics, or a related field.

Proficiency in Microsoft Office, with experience in database management and spreadsheet analysis.

Excellent communication and customer service skills, with the ability to work independently and as part of a team.

Fluency in German and English, with the ability to communicate effectively in both languages.

⭐ PREFERRED QUALIFICATIONS

Master's degree in Business Administration, International Relations, or a related field.

Experience in international trade, logistics, or a related field.

Certification in mail operations, logistics, or a related field.

Familiarity with SAP or other mail processing software.

Knowledge of international mail regulations and standards.

💰 WHAT WE OFFER

Salary range: €60,000 - €80,000 per annum, depending on experience.

Comprehensive health insurance, including medical, dental, and vision coverage.

Retirement plan with a generous employer match.

24 days of paid vacation per year, plus bank holidays.

€1,000 annual learning and development budget to support professional growth.

Hybrid work policy, with flexibility to work from home or in the office.

Collaborative and dynamic team environment, with opportunities for growth and professional development.

👥 ABOUT THE TEAM

Our International Mail Operations team is a diverse and dynamic group of professionals who are passionate about delivering exceptional service to our customers. With a team size of 10, we work collaboratively to ensure the smooth processing and delivery of international mail and parcels. Our team is known for its attention to detail, excellent communication skills, and ability to work effectively under pressure.

📨 HOW TO APPLY

Please submit your application, including a cover letter and resume, to [email address]. We expect to review applications within 2 weeks of receipt and will contact selected candidates for an interview.

📋 Job Details

Job Type	🌐 Remote
Location	Remote, DE
Address	Kurfürstendamm 215, 10719
Salary	EUR 60,000 – 80,000 / year
Industry	General
Company	USPS
Valid Until	2026-09-14

📨 How to Apply

Submit your updated CV and a brief cover letter to USPS. Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted within 2 weeks of applying.