Senior Content Operations Manager — Global Community

🏢 ABOUT THE COMPANY

Airbnb was founded in 2008 and is a global travel platform that connects millions of people with unique places to stay and experiences to enjoy. Our mission is to help create a world where anyone can belong anywhere, and we believe in the power of travel to break down barriers and bring people together. With over 5 million listings in more than 220 countries, Airbnb is a rapidly growing company with a strong culture of innovation, inclusivity, and community. We're proud of our achievements and strive to be a great place to work for people from all walks of life.

🎯 ROLE OVERVIEW

As a Senior Content Operations Manager on our Global Community team, you'll play a critical role in shaping the content strategy that brings our community to life. You'll work closely with our community team to develop and implement content plans that drive engagement, growth, and loyalty across our platforms. You'll be responsible for developing and executing content campaigns, managing a team of content operations specialists, and collaborating with cross-functional teams to ensure seamless execution. You'll have the opportunity to work with a talented team of community professionals who are passionate about creating meaningful experiences for our members.

📋 KEY RESPONSIBILITIES

Develop and execute content strategies to drive community engagement, growth, and loyalty across Airbnb's platforms.

Collaborate with cross-functional teams, including community, marketing, product, and design, to ensure seamless execution of content campaigns.

Manage a team of content operations specialists, providing guidance, feedback, and support to ensure they have the resources and support they need to succeed.

Develop and maintain relationships with external partners, including content creators, influencers, and agencies, to source high-quality content for our platforms.

Analyze data and metrics to measure the success of content campaigns and identify areas for improvement.

Stay up-to-date with industry trends and best practices in content marketing and community engagement.

✅ REQUIRED QUALIFICATIONS

8+ years of experience in content marketing, community engagement, or a related field.

Bachelor's degree in Marketing, Communications, or a related field.

Excellent writing, editing, and proofreading skills, with the ability to write engaging, clear, and concise content across multiple formats.

Strong project management skills, with the ability to prioritize multiple tasks and deadlines.

Proven experience in managing teams and developing talent.

Excellent communication and interpersonal skills, with the ability to collaborate cross-functionally and build strong relationships.

⭐ PREFERRED QUALIFICATIONS

2+ years of experience in a community or content operations role.

Experience with content management systems, including WordPress and Medium.

Familiarity with social media analytics tools, including Hootsuite and Sprout Social.

Proven experience in developing and executing content campaigns that drive engagement and growth.

💰 WHAT WE OFFER

We offer a competitive salary range of €55,000 - €80,000 per year, depending on experience.

We provide comprehensive health insurance, a retirement plan, and generous vacation days.

We invest in our employees' growth and development, with a budget for learning and development opportunities.

We offer a flexible work-from-home policy, with the option to work remotely full-time.

Our team is passionate about creating meaningful experiences for our members, and we're committed to building a culture of inclusivity and respect.

👥 ABOUT THE TEAM

Our Global Community team is a tight-knit group of professionals who are passionate about creating meaningful experiences for our members. We're a collaborative team that values feedback, transparency, and open communication. We're proud of our recent wins, including the launch of our new community platform and the development of a comprehensive content strategy that drives engagement and growth across our platforms.

📨 HOW TO APPLY

To apply, please submit your resume and a cover letter that outlines your experience and qualifications for the role. We're looking for candidates who are passionate about community engagement and content marketing, and who are excited about the opportunity to join our dynamic team. We'll respond to all applications within 2 weeks, and we look forward to hearing from you.

📋 Job Details

📨 How to Apply

Submit your updated CV and a brief cover letter to Airbnb. Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted within 2 weeks of applying.